BALLENDEN & ROBB
Engineering in Queenstown

Our Vision We are a firm of electrical and mechanical consulting engineers committed to serving our clients with excellence thereby continually meeting and exceeding their requirements. Our Mission Our first responsibility is to our clients, for without them, we would have no reason for being. Our concept of value to the client is to render a service that is reliable, honest, unselfish, prompt, considerate, courteous, competitively priced, exclusive, professional and of a long-term nature. Our ultimate responsibility is to all our stakeholders. Our goal is to earn an optimum return on invested capital through prudent and far-seeing management. The attainment of this financial goal, coupled with a record of sound management, represents our approach towards influencing the value placed upon our practice. We feel a deep personal responsibility towards our employees, and seek to create and maintain an environment where every employee is provided with an equal opportunity to develop to his or her maximum potential. We expect to reward employees commensurate with their contribution to the success of the practice. We are committed to the advancement of members of previously disadvantaged racial and gender groups in South Africa in the field of consulting engineering. This is achieved by empowering them to attain a standard of competence and professionalism to facilitate their development within the engineering profession and their advancement within the company. We believe in the free enterprise system and in democratic governance. Quality Policy Statement Our policy of excellence, as referred to in our vision is of paramount importance. We believe that our survival is based on the quality of the service we provide. To this end, we are committed to the ISO 9001:2000 International Standard. We will accomplish this commitment by achieving specific goals and objectives at all levels in the organisation.